Please note: If you order Fanci Freez food via UberEats service, delivery of your order is entirely UberEats responsibility. They are responsible to get ALL of the food and drink items in your order to you (this includes napkins, straws and/or spoons, etc too). We get the orders ready, but the drivers are required to check that they have everything before they leave with your order. That is part of what you are paying them to do.
Complaints of Uber orders should go directly to UberEats only. If delivery problems continue, we will cancel the service.